FAQ regarding shipping
FAQ regarding Shipping
The standard postage is £4.40. Why so much?
Macarons are delicate delicious morsels that can easily get damaged during transport if not handled carefully. We make our Macarons fresh to order and post them with Royal Mail first class signed for 1-2 days delivery service which costs £4.40. Most of the time your Macarons will arrive the next day and this means that they spend less time at a cold, busy Royal mail depot.
This service is also tracked so you will receive a tracking number once your order has been posted. You can then check your status any time.
Why signed for?
This will ensure the parcel is handed directly to you only, and no body else will eat your yummy Macarons. It also stops the mail man trying to push the parcel through the letter box.
The tracking number isn’t working. Where is my parcel?
Your tracking number is sent to you immediately after we pack and seal your box. It can take a few hours for it to get scanned and placed into the system so don’t worry if it doesn’t come up right away.
If you are worried about where it is, Royal Mail can handle enquiries and locate. Sometimes we can help by having a look on our system but Royal mail should be the first to be contacted regarding your parcel by using your tracking number.
Is there space for me to write a message so my friend knows who they’re from?
Of course! When you are at the checkout page, you will see a little box that says ‘Notes’ and you can leave a message there for us to write on the packing slip.
Will you include prices in the order?
We don’t usually include prices in the order unless requested by our customers. We know that many of our customers give Macarons as gifts so it is our standard procedure to not include any pricing or payment information.
Do you offer a guaranteed next day delivery service for online orders?
Our online orders are shipped with Royal Mail First Class signed for delivery within 1-2 days and while most orders do arrive the next day, this is not a guaranteed. We ask that you request your macarons 3-5 days or so earlier than you require them to ensure no disappointment following a late delivery.
If we have the Macarons in stock you ca have the option of choosing Royal mail next day delivery guaranteed. This is £7.50.
If I want to send more gift boxes to the same address will I pay postage for each gift box ?
Postage fee is only £4.40 per address. If you want to send more gifts to the same address this will upgrade based on the weight of the package. You can contact us before placing an order to check the postage fee.
Please try to ensure that someone is in to receive your order. They will arrive with Royal mail at any time between 9-5. This is particularly important for Macaron orders. If no one is in the macarons will be taken to the local depot.
If there are any problems with your order then please contact us on 07718282151 or email us at firstname.lastname@example.org and we will do our best to solve the issue.